Around the time that the UK Government commissioned research to uncover the link between employee engagement and productivity, Mark C Crowley was doing his own homework over in the US.
Lead from the Heart outlines the intricate and complex relationship that people have with work in the 21st Century.
Crowley highlights, both through his own experiences as a business leader, and through additional research findings, how engagement is determined by how we feel about our organisations, our colleagues, our bosses, and the very nature of the work we do. When work is designed for efficiency and scalability, the emotional side of work is mostly ignored.
How businesses survive the economic impact of the COVID-19 pandemic will depend on their ability to engage and motivate their workforce. It’s probably never felt timelier to consider Crowley’s insights.